Buying Through Tools2Learn.co.uk

Were you are purchasing goods and services from us we will deduct payment from your credit or debit card before dispatching those goods or providing such services. All goods are sold subject to availability. If we do not have an item in stock we will contact you so that you can cancel your order and receive a refund, have the goods shipped when they are back in stock or choose alternative goods.

"No Quibbles" Guarantee

If you are dissatisfied in any way with the goods you receive from us, you may return them to us in their original condition within 8 days of the date you received them, unopened and with any seals or shrink-wrap intact and unbroken. We will refund for the purchase of such items but can only accept the return of opened items if they are faulty. We do not accept returns of certain types of goods and if this is the case we will notify you when the goods are dispatched.

What To Do...

Please follow the steps below to enable us to process your refund efficiently:

1. fill out the back of the delivery slip, giving the reason for the return. Please include your order number
2. if you do not have the original delivery slip, please send us a note detailing the reason for return. This note MUST include your order number
3. in the case of a faulty product, please provide a full description of the fault in the space provided on the delivery slip
4. wrap the item securely in its original packaging (if any) with all warranty cards, licences, manuals and accessories

then send the package to the address below:

Tools2Learn.co.uk
c/o Simply-Sol.com Ltd
The Beeches
Melloncroft Drive
Caldy
Cheshire
CH48 2JB
United Kingdom

We will notify you via e-mail when we have processed your refund

You will be charged a restocking fee of 5% of the order total (£2.50 minimum)

For your protection we recommend that you use a recorded-delivery service.

For more detailed information on returning items please email custserv@Tools2Learn.co.uk